If you are suddenly having trouble logging in, but you have previously been able to log in without a problem, you may have made five failed login attempts in one way or another. The main symptom is that you cannot access using yourdomain.com/cpanel NOR can you see your site or your webmail.
If you try to log in five times unsuccessfully, the server will try to protect your site by completely blocking your IP address for one hour. Sometimes it's not your fault; occasionally, email and FTP programs can also cause this.
If you don't remember trying to log in five times, try temporarily disabling your email and FTP programs and logging in again after an hour. If this doesn't work, please open another chat or, if you can, send an email to sos@platiniumhost.com, and we will investigate what is happening in depth. In the meantime, you can try on another computer with a different IP address.
Occasionally, although it is rare, it may simply be a temporary problem with your Internet provider, something like a "blind spot." It is even possible that you can see other websites on the same server, but not yours. The good news is that it will resolve itself. Of course, let us know if it doesn't, but it's difficult to tell you how long it will take. It could be a matter of minutes or it could take all night, although these cases are usually resolved in a couple of hours. Again, you can try on another computer and it will probably work without any issues.
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